Over the years, cold calling has been one of the few ways law firms do their marketing. A cold call is a system in which you reach out to people whom you’ve never met and you sell them your product or service. You do so by talking to your clients about the services you offer.
Many law firms have restored to the idea of cold calls as the idea has seemed to work tremendously, over the years. The advantage of using a cold call is that it can be used to reach out to a large number of people. Law firms often tend to have various other options for their marketing strategy. Every cold call, firms make has a dollar value attached which is profitable for the firm. Having a cold call scripts, can actually help you prevent situations where your customer service hangs up, leading to the client having a bad reputation.
There are ways to actually use a cold call script to make sure it prevents us from having such a situation. Most cold call scripts are very similar. However, there is a procedure to make it unique and interesting.
Here’s a guide for the best cold calling script for law firms which will guarantee success. After all, the competition is fierce, and you need to apply every marketing strategy possible to help your firm prosper.
Cold Calling Tips You Should Follow
Your cold call script should always start with a greeting. Law firms are often known to be rude and starting the call with a greeting shows them to be polite. A small act of greeting can make a huge difference to your firms’ reputation. A good opening is very important in order to make the script very successful. Its best if you have a short introduction ready at hand. Make sure that the introduction of your law firm is small and just explains or rather tells what the firm is about. After this, it is best for the firm to take the potential client through the steps of collecting information. This information must be precise and on point. It should not consist of unnecessary details. The cold call script must ensure that these calls don’t give in ”too little, or too much” of information. Giving in too much of information just shows that the firm is desperate for clients, whereas, not giving in enough information just shows it to be skeptical about all of its clients.
Don’t Focus on Yourself Only!
Firms often make the cold call script about them which leads to a bad reputation. It shows that the law firm is not really interested in the client, but just wants clients. The strategy that works best is by pulling people into the conversation. This means that you start a conversation with whoever that answers. Knowing about what they want, or their expectations will show that you care. It will also, help your firm meet their clients’ needs and requirements. It will even help establish a trust margin.
Wait Till the Right Moment to Pitch
After knowing what the expectations of the potential client is, it is there that you can pitch in your idea and what your firm stands for. The best thing about stirring up a conversation over the phone is that you will know exactly what the other person wants or needs to hear. Of course, you will sell your firm and market it according to your needs, but you will do so in a way that it appeals to the person on call.
The questions that now arise is, how one does this? You do this by answering in the thoughts of the person. You listen to who he is what he wants. The best way to do so is by clearing the persons head instead of jumping right into what the cold call is about. The best script is the one in which you can play around with. Instead of sticking into the context of your cold call, its best if you play around by making the script first as something you would answer. Imagining yourself in the other end of the phone call can help as you will be aware about what do potential clients will normally want to hear and will they get attracted to the things which they do.
Be Humble When Talking to Potential Clients
It is also best to make sure that your firm is not boosting about themselves, in any of the calls. When a stranger answers the phone, he/she will not be interested in knowing the credentials of your firm immediately. They wouldn’t care whether all your lawyers or associates are gold medals or Harvard grads. of course, credentials are important, but they don’t mean anything at this point. The purpose of a cold call is purely marketing. Credentials can be mentioned very briefly, and only once you feel there’s a need for them.
When you’re satisfied with your intake script and you’ve trained your staff to use it at all times, create phone scripts for other situations, like calls about investigating and declining cases. Every type of call can be scripted to ensure a consistent call and client experience.